Please read this page carefully prior to returning any item.
Engraved items can only be returned for store credit and not for a refund. Store credit will allow you to place a new order from IWJ Designs in the same amount of your original purchase. Non-engraved items can be returned for refund or store credit within 30 days as per your choice providing they have not been worn or damaged. Custom designed jewellery may not be returned under any circumstances.
IWJ Designs jewellery is produced with care and quality materials, which is why we confidently stand behind our products with generous return and warranty policies.
All IWJ Designs products are provided with a free Lifetime Manufacturer’s Quality Warranty. In case of any manufacturing defect, IWJ Designs will gladly repair your item free of charge as long as your item meets the terms and conditions for the lifetime warranty.
All repair requests are subject to inspection by our Quality Assurance team before the request is processed. Should our Quality Assurance team determines that the damage has not been caused by a manufacturing defect, we will inform you about it and let you know if any repair services by IWJ Designs are available.
Free Lifetime Warranty is only available for products purchased from this website starting on June 1st 2017. For products purchased before this date, 2-year warranty remains in effect starting from the delivery of order.
Terms and Conditions for Lifetime Warranty and Repair
- The warranty is eligible for only manufacturer defects and does not cover deformations and damages caused by accident, misuse, abuse, negligence, unauthorised service or normal wear and tear.
- The warranty is null and void in any case where the item has been modified in any way including engraving, resizing or repair by a third party such as another jeweler or person other than IWJ Designs.
- If any part of jewellery (including but not limited to stones, chains, clips..etc.) falls off, it should be returned along with its parts before any attempt to repair. IWJ Designs does not take responsibility for missing parts or stones.
- Lifetime warranty is non-transferable to a third party.
The manufacturer warranty does not cover the following:
- Discoloration due to exposure to chemicals, make-up, swimming pools, jacuzzis, hot tubs or bathing
- Scratches, dents or chipping caused by general wear or misuse.
- Bent, caught or worn out prongs allowing a stone to fall out or be lost due to negligence or other damage
- Lost or stolen stone(s)
- Items that have been abused or worn out of expectations for normal, everyday wear.
Please note that the following issues are the characters of the item and cannot be considered as defects:
- Slight irregularities and variations in craftsmanship
- Natural characteristics of the metal or gemstones (such as colour, internal inclusions..etc.)
You may return your item to IWJ Designs either for a resizing, engraving or repair request.. All we ask is that you fill out our return order form and include a printed copy in your return package.
For a quick and easy return process, please make sure that you select the correct type of return and fill out all required fields on the form while filling it out. Your return request will not be processed without the requested information.
A confirmation email including the return address and a copy of the form that you have filled out will be sent to your email address after you submit your return form. Please print and enclose this form in your return parcel. Please note that your return request will be processed based on the information that you submit online. Any handwritten notes on the printed copy of the return form will not be taken into consideration.
Pack your item(s) securely before shipping. We suggest that you send your item via an insured, traceable shipping method. IWJ Designs does not take responsibility for loss or damage of items in transit.
The cost of return shipping is not covered by IWJ Designs and remains the customer’s responsibility.
Once we receive your parcel, it can take up to 2-4 business days for us to process your return request. Please note that all returns are subject to inspection by our Quality Assurance team before a return request is processed. Additional charges may incur depending on your return instructions. Once the item is inspected, should charges apply, you will be notified prior to any work being done to process your request.
Should you have any questions, feel free to contact our customer service team by e-mail at [email protected] or by phone 27 011 794 4873 They will be happy to assist you.
Please read the below information carefully prior to returning your item for refund, engraving, resizing or repair requests.
Your return must meet all conditions below to be eligible for a full refund:
- The Item has not been worn and does not show any signs of use including but not limited to scratches, dents, stains or any other flaws.
- The original product seal is intact and has not been removed. (All non-engraved and engraved products are sent with a black string hang-tag attached to them. Please make sure that it has not been removed.)
- Your return parcel includes all complementary items such as the original gift box, certificates and other promotional items.
- The product has previously not been resized or modified.
- The product is not a special order that has been designed and/or produced to customer specification.
- The product doesn’t include diamonds purchased as part of GIA certification.
- The product has been returned to IWJ Designs within 30 days from the delivery of your order.
We will credit your original payment method, excluding delivery charges. Please note that it can take up to 21 working days for the funds to appear back in your account depending on your bank or card issuer.
*Important Notice: Engraved items can only be returned for store credit and not for money refund. Store credit will allow you to place a new order from IWJ Designs in the same amount of your original purchase. Non-engraved items can be returned for refund or store credit as per your choice.
Items purchased by using store credit can only be returned for store credit and cannot be processed for monetary refund. Store credit cannot be converted into cash, transferred over to a third party or used for services such as express shipping or resizing fee.
If you ordered your item without engraving and later on decide that you would like to get it engraved, we will gladly do it for a small fee of ZAR75 per character in addition to ZAR150 for shipping.
To return your product for engraving, fill out the return order form and follow the steps explained under the “RETURNS” section. Please make sure that you send your product for engraving without the complementary items such as gift box or certificates as these items will be not be returned to you after the engraving process.
Engraving an item does not void your lifetime warranty. Please avoid getting your item engraved by a third party such as another jeweler or person other than IWJ Designs as it will void your lifetime warranty.
Please note that the engraving process takes about 25 business days depending on the product.
IWJ Designs will gladly resize your non-engraved or engraved ring one time free of charge within the first 60 calendar days of receipt of your product. Custom or modified products (special orders that have been designed and/or produced to customer specifications) are not eligible for free resizing.
Please note that rings can only be resized within the size range offered on the IWJ Designs website. Custom design rings (special orders that have been designed and/or produced as per customer’s personal requirements) are not eligible for free resizing.
Resizing process applies only to modify the ring size. Width or thickness of a ring cannot be modified.
To return your product for resizing, fill out the return order form and follow the steps explained under the “RETURNS” section. Please make sure that you send your product for resizing without the complementary items such as gift box or certificates as these items will be not be returned to you after the resizing process.
Please avoid getting your item resized by a third party such as another jeweler or person other than IWJ Designs as it will void your lifetime warranty.
The resizing process takes about 25 business days depending on the product and a resized ring will not be eligible for a refund.
To return your product for repair, fill out the return order form and follow the steps explained under the “RETURNS” section. Please make sure that you send your product for repair without the complementary items such as gift box or certificates as these items will be not be returned to you after the repair process.
Please note that the repair process takes about 25 business days depending on the product.